Refund Policy

Introduction

At MysticNortheast, we are committed to ensuring your satisfaction with our products and services. If for any reason you are not completely satisfied with your purchase, we offer a fair and transparent refund policy to address your concerns.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Purchase Date: Refund requests must be made within 30 days of the original purchase date.
• Condition of Items: Products must be returned in their original condition, unused, and in the original packaging.
• Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift Cards: All sales of gift cards are final and cannot be refunded.
• Sale Items: Items purchased on sale or with a discount are not eligible for refunds.
• Personalized Items: Custom or personalized items cannot be refunded unless they are defective or damaged upon receipt.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our customer service team at refunds@mysticnortheast.com with your order number and the reason for your refund request.
2. Return Authorization: If your refund request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item(s).
3. Return the Item: Ship the item(s) back to us within 14 days of receiving your RA number. You are responsible for the cost of return shipping unless the item was defective or damaged.

Processing Your Refund

Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria. If the return is approved, we will process your refund as follows:

• Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item(s).
• Notification: You will receive an email confirmation once your refund has been processed.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at refunds@mysticnortheast.com. Provide your order number and a description of the issue, along with any supporting photos. We will arrange for a replacement or a full refund, including return shipping costs, for defective or damaged items.

Contact Us

If you have any questions or need assistance with your refund, please contact our customer service team:

• Email: info@mysticnortheast.com
• Phone:7217852568
• Address: c/o Mr. Malcoln David Roy, Mawlai Mawroh, Pdengshong, Shillong – 793008

We value your business and strive to provide a positive shopping experience. Thank you for choosing MysticNortheast.